FAQs about our Blinds
We often get asked questions about our service and our range of products or for advice on how to fit our blinds correctly. Here are some of those frequently asked questions and I hope they help you in choosing our blinds.
Do we sell blackout blinds?
Do you supply screws and wall plugs ?
We do provide screws and wall plugs for all blinds we sell.
Will the colour samples on the web site match my blind when it arrives ?
We try wherever possible to get the colour match and texture of the blind correct. However computer monitors vary and we cannot guarantee that the colour on your screen will be the same as the blind you order.
We recommend ordering a free sample and that way you can see exactly what the colour will be.
How are my blinds delivered ?
All our blinds are delivered by courier. Please see our Terms and Conditions for full details.
Could you deliver my blinds to a different address ?
Yes. When you place your order you will be asked to advise the delivery address. This can be your own address or a different address. Please see our terms and conditions for full details.
How long will it take for my blinds to arrive ?
We estimate 10-15 working days for your blinds to be delivered. Sometimes there may be unforeseen circumstances that cause a delay but we would advise you of this as soon as possible.
Can I return my blinds after I have ordered them ?
All blinds are made to your individual specifications and therefore, once an order is place, you cannot cancel it. Returns will only be accepted if the goods are faulty.
What if my blind doesn’t fit ?
If you have ordered more than one blind in the same fabric or slat colour, first check that you are fitting the correct blind in the correct window. If your blind still does not fit, email us at email enquiry to discuss how we can help you.
What do I do if my blinds become faulty ?
Contact us at email enquiry or call us on 0161 725 9627 and explain what the problem is. We will try to solve this over the phone. If the problem cannot be resolved over the phone, your blind will be covered under the 12 months guarantee. We will arrange for collection and repair it free of charge.
Where can Shutters be fitted?
Can I fit a Vertical Blind in a bow or bay window?
What type of blinds would best suit my bathroom ?
Bathrooms tend to become steamy. It is therefore best to choose a blind that can cope with these conditions. Aluminium Venetians are ideal as is a blackout roller blind. We also now have a range of Fauxwood Venetian Blinds that are also suitable in moist conditions. We would however, recommend ordering a free sample before choosing.
The louvres of my vertical blinds are not in line with each other. What should I do ?
This is easily rectified: pull the control chain until the slats are in the closed position, then gently force the chain and the carriages will realign themselves. Don’t worry if you hear a noise from the headrail – this is perfectly normal. The components in the headrail are self-aligning and therefore can complete the operation.
How do you co-ordinate curtains with blinds?
Are Wood Venetians OK to use in a bathroom?
How can you make a small window appear larger?
I have a favourite football team can you make blinds to match the colours ?
What if I can’t see what I am looking for on your website ?
Just call us on 0161 725 9627 and we will be happy to help you.
I want a blind bigger than your maximum size what do I do ?
Just contact us on 0161 725 9627 and we will be happy to discuss your options.
I need to match a colour with the blind what do I do ?
We suggest finding a colour that best matches your requirements and order a sample to check if this is the correct colour.
Will my blind be the same colour as my sample ?
All our blinds are made from the same stock so your sample will match your chosen blind. Please remember that wood blinds are a natural product so there may be a slight variation in the colour.
What is the difference between exact and recess ?
When you place an order for a made-to-measure blind, you will be asked if the measurements are exact or recess. An exact blind will be made to precisely the measurement you have sent us. A recess measurement is required for a blind you would like to fit into the recess of your window. Measure the recess from wall to wall, give us these measurements. We will make all the necessary adjustments to ensure a perfect fit. This usually means we will deduct 1cm from the width of your blind. With roller blinds we also have to make allowances for the fittings at either end of the blind as there is no headrail. This means we have to deduct 30mm of the fabric for an exact measurement and 35mm for a recess measurement. Please see our roller or vertical blinds pages for video instructions.
What is the colour co-ordinated braid on roller blinds ?
The colour co-ordinated braid is a decorative trim that is put on the bottom of the blind to complete the look. This looks particularly good on the bottom of the turret and scalloped bottom of the blinds.
What type of wood are the wooden blinds made of ?
Valley-blinds wood Venetians are made from basswood that is grown in sustained and managed forests. This is perfect for Venetian blinds because of its strength and flexibility. The wood is kiln dried, which stabilises it, cut into slats and then stained to a specific colour. Because of the nature of the wood, you may experience slight warping of the vanes.
Can you recommend a blind for a door ?
Door blinds can be made-to-measure to suit a door in either Perfect Fit, Roller blinds, Aluminium venetian blinds or Pleated blinds. These types of window blinds will allow you to mount the blind directly onto a door. Just contact us on 0161 725 9627 and we will be happy to discuss your options.