Terms and Conditions
In these terms :
‘Goods’ means the blinds, window furnishings or other products manufactured or supplied by Valley Blinds and the subject of the order made by You.
‘You’ and ‘Your’ means the person ordering Goods from Valley Blinds.
‘Valley Blinds’, ‘We’, ‘Us’ or ‘Our’ means Valley Blinds whose registered office is at Valley Blinds, Unit 11, Radcliffe Moor Road, Bradley Fold Trading Estate, Little Lever, Bolton BL2 6RT
Our website invites You to buy Goods from Us. A legally binding contract with You will only arise once Valley Blinds has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You on the order form. We regret We cannot accept orders placed by persons located or resident outside of the United Kingdom.
The price for any Goods ordered by You will be the price shown on the order confirmation section of the Valley Blinds website at the time You place Your order and will include all taxes applicable from time to time.
In addition to the price, a delivery charge may be payable in respect of deliveries made to locations within the UK mainland, other than orders for sample swatches of fabric alone. The delivery charge will be that shown on the order confirmation section of the Valley Blinds website at the time You place Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us and ask You to confirm that You wish to proceed with Your order. Delivery to locations outside of the UK mainland will be made only with Our express prior agreement, and additional delivery charges may be payable in that event. If You require delivery outside of the UK mainland You are advised to contact Us on Our enquiry line or by e-mail in advance of placing Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us.
Subject to clause 6, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments but, if We do, We will not charge more than one delivery fee.
Right for You to cancel Your contract
Subject to clause 3.2, You may cancel Your order with Us for the Goods You order at any time up to the end of the seventh working day from the date You receive the Goods that You have ordered. You do not need to give us any reason for cancelling Your order, the cost and risk of returning the goods is solely Your responsibility, the purchaser. To cancel Your order You must notify Us by e-mail at email@example.com quoting Your order reference number (BBD—-). Any returns MUST have a returns number obtained from Valley Blinds and written on all the boxes prior to being returned.
You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be resalable by us. We regret that once Your order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept any changes to these Goods or cancellation of Your order. Because of this it is extremely important that You are sure the product is what You require and the sizes You have given are correct. We at Valley Blinds strongly recommend that You check Your measurements are correct and take advantage of the free sample service We provide to ensure the fabric is the colour and specification You require.
If You have received the Goods before You cancel Your order under clauses 3.1, please contact Us as soon as possible by e-mail at firstname.lastname@example.org quoting your order reference number (BBD—-) for guidance on how to pack Your Goods and arrange a suitable time for Us to collect the Goods from You. If You cancel Your contract but We have already processed the Goods for delivery You must not unpack the Goods when they are received by You, and You must contact Us as soon as possible by e-mail quoting Your order ref number to arrange a suitable time for Us to collect the Goods from You.
Subject to the provisions of clause 3.2, once You have notified Us that You are cancelling Your order, any sum debited to Us from Your debit or credit card will be recredited to Your account less any price paid by You for a non standard delivery service, subject to clause
As soon as possible and in any event within 30 days of cancellation of Your order, provided that the Goods in question are made available for collection from You and received by Us in the condition they were in when delivered to You and have not been modified or subject to misuse or negligence. If You do not make available for collection the Goods delivered to You, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be recredited to You.
Where the goods are delivered as part of a non standard delivery service, You acknowledge and agree that You have asked Us to perform this service before the expiry of the statutory seven day cooling off period. As such, in the event You subsequently cancel Your order and in pursuant to regulation 13(1)(a) of the consumer protection (distance selling) regulation 2000, You shall have no right to obtain a refund of the price paid for the non standard delivery service.
Cancellation by Us
We reserve the right to cancel Your order if:
A. We have insufficient stock to deliver the Goods You have ordered.
B. You require delivery outside the United Kingdom; or
C. One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.
If We do cancel Your order, We will notify You by e-mail and will re-credit Your account any sum deducted by Us from Your debit or credit card as soon as possible, but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.
If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.
Product description and measurement
The product information and photographs contained within Our website are provided for illustrative purposes only and We cannot warrant that they are accurate. If You are in any doubt as to the precise nature of the product or fabric You wish to order, You are advised to order a free sample of the product. Details of how to do this can be found on the questions and answer page of our website.
As the Goods which You order are manufactured according to the measurements You provide in Your order taking into account a cutting tolerance, it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our website or call Our enquiry line on 0161 725 9627 or contact Us by email on email@example.com if You would like guidance on how to take the required measurements accurately.
In the event that the Goods in Your order have been manufactured incorrectly to that stated on Your order, please contact Us by email on firstname.lastname@example.org. We will arrange for an uplift of the Goods in the original packaging, make to the correct order and re-deliver to You at no extra cost. However once the Goods are returned if they are found to be the correct size as stated on Your order, You will be liable for the cost of uplifting and re-delivery. This does not entitle You to reject the Goods nor to claim any compensation.
Whilst every attempt will be made by Valley Blinds to ensure that the Goods sold and delivered match in every respect any sample or description shown or give; or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered, shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.
Delivering Your Goods
Valley Blinds will deliver Your Goods to the address You have provided on the order form for delivery as soon as possible after Your order is acknowledged by You and in any event within 30 days of the day after Your order was placed, unless a later date is agreed with You. We will advise You of the estimated delivery date when We accept Your order. We normally aim to deliver Goods within approx 14 working days of acceptance of Your order. The date notified to You will be an estimate only and We give no guaranty that We will be able to deliver on that date.
Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us. Your Goods are despatched by National Courier, upon arrival You are required to open and inspect the Goods for sign of damage, if there is any damage to the packaging or Goods then you must sign the slip Goods Damaged and inform Us immediately. If You do not have the time to inspect the Goods then the slip must be signed ‘Packaging marked, Goods uninspected’, failure to follow these steps may result in the Goods not being replaced.
For re-delivery see Delivery and Returns.
Valley Blinds warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the Goods to You, subject to normal wear and tear.
If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our website, or in writing at the address set out in the ‘Contact Us’ section of Our website, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective We will promptly arrange:
A. for a courier to collect the defective Goods from You in order to repair the Goods and return the repaired Goods to You, free of charge; or
B. for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or
C. Subject to the provisions of clause 3.2. in respect of blinds being made to Your specific requirements. If the Goods are defective on delivery, and You so request, arrange for a full refund of the price and delivery charge of the defective Goods by crediting Your debit or credit card within 30 days of receipt of the defective Good,s provided that the Goods have not been modified or subject to misuse or negligence. Please contact Us on Our order help-line or by e-mail as described above for guidance on how to pack Your Goods to return them.
No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.
If the Goods are not defective, or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs, collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.
Except where You are a consumer, Valley Blinds will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.
The rights You have under clauses 8.1 and 8.2 above do not in any way seek to limit Valley Blinds’ liability for death or personal injury resulting from Valley Blinds’ negligence and they do not limit any statutory rights You have as a consumer.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our website. The importation or exportation of certain of Our Goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.
Except where You are acting as a consumer, all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods, whether implied by statute or common law or otherwise, are excluded to fullest extent of the law.
Use of cards
By placing an order You authorise Valley Blinds, at its discretion, to carry out a credit reference or other enquiry upon Your financial status as Valley Blinds thinks fit and You agree to provide such written authorisation which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this website or by any employee or agent of Valley Blinds shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
Events Beyond Our control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered, that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which We exclude Our liability to You) the enforceability of any other part of these conditions will not be affected.
Third party rights
Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
This contract is subject to English law and the exclusive jurisdiction of the English courts.
Website terms and condition of use
Access to and use of Valley Blinds website (hereafter known as the website) is provided by Valley Blinds subject to the following terms:
By using the websiteYou agree to be legally bound by these terms, which shall take effect immediately on Your first use. If You do not agree to be legally bound by all the following terms, please do not access and/or use the website.
Valley Blinds may change these terms at any time by posting changes online. Please review these terms regularly to ensure You are aware of any changes. Your continued use of the website after changes are posted means You agree to be legally bound by these terms as updated and/or amended.
All material on this site is copyright Valley Blinds 2010-2012 unless otherwise stated. You are permitted to view the contents of this site on screen. You are also permitted to make copies of reasonable extracts from the site for Your personal use or private study and to save reasonable extracts to Your local hard disk for Your personal use or private study. It is strictly forbidden to copy any material from this website for commercial use (other than as necessary for the purpose of viewing the site in the course of business). You also agree not to adapt, alter or create a derivative work from any Valley Blinds content except for Your own personal, non-commercial use. Any other use of Valley Blinds content requires the prior permission of Valley Blinds. If You have any queries regarding use of material on Our website, please contact Uus at email@example.com.
The Valley Blinds logo must not be used to link to Our site or in other ways represent Valley Blinds on other websites without explicit permission from Valley Blinds. The only exceptions to this rule are for associated Valley Blinds Partners and Affiliates.
You are welcome to link to material on the Valley Blinds website so long as appropriate credit is given in the link title. You may not link to images or other downloadable resources unless explicit permission from Valley Blinds has been sought, or it falls under the general copyright statement above. Please note We do not have a generic ‘links’ page. We link to other sites as and when we feel it adds value to the content on Our site. The decision to link is an editorial one. We do not generally link to commercial enterprises of any nature except those that We have an affinity partnership with.
Content on the Valley Blinds website, including the information, names, images, pictures, logos and icons regarding or relating to Valley Blinds, its services (or to third party products and services), is provided without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Valley Blinds will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, arising from or in connection with the use of the website. Although We will do our best to provide constant, uninterrupted access to the website, We do not guarantee this. We accept no responsibility or liability for any interruption or delay.
Valley Blinds does not warrant that functions contained in the websites content will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs. You must take your own precautions in this respect as We accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.
The presentation of material on this website and the geographical designations employed, do not imply the expression of any opinion whatsoever on the part of Valley Blinds concerning the legal status of any country, territory or area, or concerning the delimitation of its frontiers or boundaries.
These terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Facebook Competition Terms and Conditions
No purchase is necessary. This competition is open to all residents of the UK over the age of 18, except employees of Valley Blinds, their families, or anyone professionally connected with this promotion, by entering the competition You agree You are above this age.
By entering this competition You agree to abide by these terms and conditions.
Valley Blinds reserves the right, with or without cause, to exclude any Participants in this Competition or withhold the Prizes where there has been any violation of these terms and conditions. Defamatory, abusive or destructive posts will be removed. Valley Blinds does not accept responsibility for (1) lost, late or undelivered entries or (2) any technical or access issues, failure, malfunction or difficulty that might hinder entry to the Competition, or (3) any event which may cause the Competition to be disrupted or corrupted. The Promoter shall not be liable under or in connection with these Terms and Conditions for any indirect, special, or consequential cost, expenses, loss or damage, even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the entrant and the Promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
The Prize Winner agrees to allow Valley Blinds to publicise their name on their Web/Social Media site.
The prize Winner agrees to confirm their win through a Facebook comment within 24 hours, and will need to contact us to arrange an appointment.
Once a winner has been drawn they will be notified through Facebook messaging/announcement or e-mail (depending on the security setting of their Facebook account)
We will take all reasonable steps to notify the winner, however, due to some Facebook security settings, we might be unable to message the winner, it is therefore Your responsibility to check back to Our Facebook page to find out if You have won, Valley Blinds accepts no responsibility for loss of prize in the event of a non claim as a re-draw will take place after 7 days.
The prize must be used within twelve (12) months from the date of the prize draw.
The prize cannot be used in conjunction with any other offer.
The prize is transferable on notification of name and address, however no cash equivalent will be offered.
If the prize winners location is outsideValley Blinds coverage area, then delivery will be arranged but measuring and fitting will not be included. Valley Blinds reserve the right to withdraw or change the prize or offer at any time without notice.
If the prize is:
1. A full House of Blinds = represents 7 windows of Vertical or Roller Blinds in selected fabrics/colours not exceeding 1800mm x 1800mm or Venetian Blinds in selected colours not exceeding 1800mm x 1800mm, or any Blinds of your choice not exceeding £349.99 in total value. Roman, Shutters, Canopies and Awnings are excluded from this offer.
2. 3 x Vertical Blinds = 3 Vertical Blinds in white or cream from selected fabrics not exceeding 1800mm x 1800mm, or the equivalent of that current offer price against any alternative blinds.
3. A free Blind = Any Roller/Venetian or Vertical Blind in any colour from selected fabrics not exceeding 1800mm x 1800mm, or the equivalent of that current offer price against any alternative blind.
4. Prize Voucher = can be used against the purchase of any blind excluding Roman, Shutters, Canopies and Awnings.
If the prize total exceeds the purchase total, a credit balance will remain valid for 12 months from the voucher issue date.
In the event of a dispute, the decision of Valley Blinds is final and no correspondence will be entered into. The Promoter reserves the right to amend or withdraw this Competition in whole or in part, temporarily or permanently, without prior notice or compensation.
The Promoter’s liability under or in connection with these Terms and Conditions shall be limited to the value of the prizes.